Customer Service

At The Michael Shanks Jewelry Experience, we believe that every customer is part of our story. Your satisfaction is our priority, and we’re here to ensure your experience with us is as beautiful and memorable as the pieces we create.

✨ Order Information

• Order Confirmation: You’ll receive a confirmation email as soon as your order is placed.
• Processing Time: Most orders are processed within 2-5 business days. Custom and made-to-order pieces may require additional time, which will be noted on the product page.
• Shipping Notifications: A tracking number will be sent via email once your order has shipped.

 

📦 Shipping & Delivery

We proudly ship both domestically and internationally.
For full details on rates, estimated delivery times, and available shipping options, visit our Shipping Policy.

🤝 Our Promise

We value your trust and loyalty. Every piece from The Michael Shanks Jewelry Experience is created with care, passion, and a story to tell — and we’re honored to have you along for the journey.